No Service from Social Media Team

<p>on 28 Nov 2016 @Vodacom had a promotion running on Twitter requiring you to Retweet their tweets containing #VCPlayEveryDay and they choose winners at random. They notified me that I have won an Alcatel Go Play on this specific day, I DM'd my details to them and no reply. Later I got a response but nothing giving me an idication of when they will deliver. In the middle of December I start asking them what's the hold up but they will reply to the person just before and just after me but COMPLETELY ignore me. Finally after bad mouthing their service they referred the matter to support @Vodacom111 who called me a few times but still the issue is not resolved.</p> <p> </p> <p>Now I am being told that they have not been receiving feedback from the @vodacom department, but in the meantime people who won weeks after me are still receiving their prizes.</p> <p> </p> <p>I am a customer of Vodacom with two numbers, one of them a contract and I cannot believe the pathetic and ****ty service they are providing on Social Media. I am very disappointed mainly because they are ignoring me and servicing everyone else and that they are taking unreasonably long with this issue.</p> <p> </p> <p>All I want is my phone to be delivered to the adress I most recently gave them.</p> <p> </p> <p>Regards</p>