No service from so called service provider.

I've been using Vodacom's Fibre services and the connectivity just stops randomly. I contacted Vodacom and after being placed on hold for 30 minutes, the consultant was unable to action what she needed to action to resolve the problem. She promised to call me back but never did. Eventually connectivity was resorted then it went down again two days later, I've been without connectivity for 4 days now and Vodacom is making me run around like a headless chicken. Between vodacom and metro Fibre something is amiss and service is not what you can expect.