1 reviews | Active since Oct 2016

24 Oct 2016, 12:20

NO SERVICE from SERVICE PROVIDER - USELESS VODACOM

<p>Vodacom provides a service, without the serivce Vodacom is useless. So it is in Vodacom's best interest to make sure the serive is of top quality, especially their business clients. Let me tell you THIS IS NOT THE CASE.</p> <p>I have asked Vodacom numerious times to help me with a problem.</p> <p>iMessage not working, - for months VODACOM says its the phone, Get new phone Vodacom says it the phone. </p> <p>Have anotehr iphone with the same issue a new iPhoen 7 - Vodacom says its APPLE </p> <p> </p> <p>I have reference numbers from Vodacom BUT NOT ONE REPLY FROM THEM!!</p> <p>I did the call back service on their website (a few times ) NO CALLS RECEIVED FROM VODA-useless</p> <p>I loggin into myvodacom on their site sent messages from there, guyes what NO REPLY!!</p> <p>VODACOM pull your head out of your behind AND DO YOUR WORK and FIX the ERRORS!! </p> <p>I foresee VODACOMMUSTFALL wil be next if their service is this useless.</p> <p> </p> <p>I have come the the conculsion that Vodacom is worste than Telkom, at lease Telkom has a droplet of service.</p> <p> </p> <p>The next problem is international sms messages billed to my account for the amount of almost R300 but in the last 2 years I have not used sms messages and my acount shows R0.00 for the last 2 years for sms'es now I have to pay almost R300. I have requested and or informed Vodacom of this issue/error -- NO REPLY!!!!! NOTHING!! Asked more than once!</p> <p> </p> <p>The 3rd problem: If Vodacom does not sort out my problem I will need to cancel my contracts with them one of them that was taken out LAST WEEK, but Vodacom has still not fixed the iMEssag (data) issue, so what now. REcon their will want to keep the contract over my head!! </p> <p>Will cross this bridge when I get there.</p> <p> </p> <p>Vodacom thank you for nothing!</p> <p> </p> <p>Angry Dissapointed Fedup Customer</p>

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Replies (2)
Vodacom
Vodacom's reply24 Oct 2016, 12:32
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply24 Oct 2016, 12:33
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team