1 reviews | Active since Feb 2013
No service from customer care
<p>There was a promotion running - if you buy a certain cellphone, you get once off R300 airtime valid for 7days. After purchasing the phone and calling in to active the R300 airtime I was told that the promotion is not for the mobile phone. I have sent emails and proof showing that it was advertised for this phone and still no response. Its been over 2 weeks now.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Still no response
Still no response
The reported instance is currently in-hand.
Kindly refer to our communicated correspondence as we do require to document this instance for further review.
Warmest regards
Elroy
The reported instance is currently in-hand.
Kindly refer to our communicated correspondence as we do require to document this instance for further review.
Warmest regards
Elroy
i have sent the required documents and still no response
i have sent the required documents and still no response