1 reviews | Active since Dec 2016

05 Dec 2016, 15:28

NO SERVICE FORTHCOMING

<p>Vodacom, I am so tired of explaining this and getting nowhere. I cannot get back the time I have lounged in your customer care, nor the precious moments waiting to be helped by your call centre agents, only to be disconnected and essentially never helped. This is LUDICROUS!!!!!! I cannot complete my tax return because you just cannot seem to give me the correct phone bill!!!!!! I am finnished!, please anyone that want to keep some sanity, migrate elsewhere immediately! come on for petes sake - how is it 3 months later and still you are unable to provide me with my previous tax years bills? this after not sending most of them at the time. Now all I hear is your new system has some issues. NOT MY PROBLEM!!!!! can someone call me to fix this! unacceptable, no more. biggest load of hogwash i have ever heard.</p>

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Replies (2)
Vodacom
Vodacom's reply05 Dec 2016, 15:41
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

's update06 Dec 2016, 13:05
Reviewer Update

I have to say this is absolutely shocking. I have still not had a phone call. unbelieveable and unacceptable.