No Service for the whole weekend!!

Item: Vodacom
Rating: 1
Author: Yolanda M

I am extremely frustrated with Vodacom. My service has been cancelled 😡 since friday afternoon, and currently have no work as my phone says “no service”. I tried to contact them through social media and was advised that there was a mistake as my account is paid up. I was advised that the matter has been escalated to the legal department to resolve but still, i spent the whole weekend without the network. SOMEONE PLZ ATTEND TO THIS MATTER URGENTLY!!! Since i am not reachable on my phone as o have no network, kindly respond to my email ***

Helpful (0)

Replies (2)

Vodacom's replyOfficial

24 Oct 2021, 12:36

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply24 Oct 2021, 12:36

Official

Yolanda M's updateReviewer Update

25 Oct 2021, 09:09

Hi
But i have been advised that the matter is in investigation since saturday morning
A lady called me on saturday and advised that my services have been terminated and it was a mistake
She escalated the matter to your legal department, and since then this matter has not been resolved
I have urgent bank payments to process but unfortunately i cannot as i cannot receive my OTP on my sim card.

I have given vodacom the whole weekend to resolve this matter
The response above is not satisfying
To think that i have been with Vodacom for years, with 3 different contract for my husband and son
I may consider moving to another service provider!!!!

Yolanda M's update25 Oct 2021, 09:09

Reviewer Update