No service for the whole day

I'm very disappointed in Vodacom fiber I've had no service for the whole day which in turn I cannot work I have to buy data for my other phone to hotspot.i had to call Vodacom twice to get update they tell me Metro fiber says outage in the area .this is not 1st time this happens.i don't default on paying Vodacom every month for this service they should atleast have customer service to keep us updated on such matters.no service since morning until now ?17hrs. Unacceptable