No service for more money

I upgraded my contract at the end of October and also put it on my name from my mothers name. My number was still on the old system. All documents were completed. On the 3rd November I noticed that my old contract was loaded instead of the new one. I phoned vodacom and they advised me it will be sorted out by Tuesday. Today (Wednesday) I phoned again just to find out that they can't fix it and I have to go into the same shop to fix. I do not have time for this. I work for a living. This is how I am able to afford this phone. I will not be going back to the shop as I have done my part in the upgrade. This is a fault from vodacom and you will sort it out otherwise I will not be paying for the contract at the end of the month. Also I would my contract is R820.00 per month and my outstanding balance is R1,178.91. Please explain to me how this is even possible. You want to take more money for no service at all. Please note I will cancel the debit order by the end of the week if this is not sorted out.