KG
Kevin G
1 reviews | Active since Mar 2009
12 Apr 2025, 17:06
No service for days and no support response for days
I have been experiencing an issue with my line this week, I logged a call on Thursday 10th at 11:31am, received an acknowledgement email with ***, I have followed up on this via email multiple times with no response to date. Yesterday I contacted Vodacom on X/Twitter, provided the required information and once again, have received no support. I cannot make or receive calls, I provided an alternative number, I called support from another line and could only get the useless 'Toby' support bot which has not helped. This is the reason the contract will not be renewed end of year when the contract has run its term.
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Replies (2)0
Replies (2)
Vodacom's replyOfficial
13 Apr 2025, 11:43Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply13 Apr 2025, 11:43
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
KG
Kevin G's updateReviewer Update
14 Apr 2025, 14:04Today I must admit, the support I received was really great.
My issue has been resolved and I thank the engineer that assisted.
The problem with support as a whole still remains as I receive a follow up X/Twitter request with an additional two requirements 2 days later after providing the last information.
I should not need to go to Hello Peter to acquire support the first time.
But I am glad I did, as the support I finally got was great. Thank you.
My issue has been resolved and I thank the engineer that assisted.
The problem with support as a whole still remains as I receive a follow up X/Twitter request with an additional two requirements 2 days later after providing the last information.
I should not need to go to Hello Peter to acquire support the first time.
But I am glad I did, as the support I finally got was great. Thank you.
KG
Kevin G's update14 Apr 2025, 14:04
Reviewer Update
Today I must admit, the support I received was really great.
My issue has been resolved and I thank the engineer that assisted.
The problem with support as a whole still remains as I receive a follow up X/Twitter request with an additional two requirements 2 days later after providing the last information.
I should not need to go to Hello Peter to acquire support the first time.
But I am glad I did, as the support I finally got was great. Thank you.
My issue has been resolved and I thank the engineer that assisted.
The problem with support as a whole still remains as I receive a follow up X/Twitter request with an additional two requirements 2 days later after providing the last information.
I should not need to go to Hello Peter to acquire support the first time.
But I am glad I did, as the support I finally got was great. Thank you.