WK
Wynand K

1 reviews | Active since Mar 2011

01 Apr 2019, 10:44

No Service for customers

Today I app**** for a new Hauwei P30 pro on contract with Vodacom. I was declined as they say I dont qualify for that contract and that I have app**** for a contract on December that I was declined for the same reason and that I can only apply again after 90 days. Maybe my maths is really bad or I cannot count but from December to now it has been more then 90 days. Also why would Vodacom approve me for fiber that cost me more then this contract a month but cannot approve me for a normal contract phone. But I phoned MTN and they have approved me with one go no issues. Clearly Vodacom dont care about any new customers. I been having issues with the fiber team and the online sales team for almost a year now. Luckily MTN approved me so it is time to move away from Vodacom.

0
Replies (2)
Vodacom
Vodacom's reply01 Apr 2019, 12:21
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
Vodacom
Vodacom's reply01 Apr 2019, 13:19
Official
 Dear Wynand 

Thank you for taking my call. As per our telephonic conversation, I have advised accordingly with regards to your query. 

We apologize for the inconvenience and the service experienced. 

Have a great day further. 

Vodacom Consumer Website Team