DvdM
Daniel van der Merwe
1 reviews | Active since Nov 2020
22 Nov 2021, 10:06
No Service for contract cancellation from outside RSA
I have been trying to cancel my Vodacom Contract. I am not in RSA and it is impossible to call any number from outside RSA +2***7 for cancellations do not work and any Customers services requests only reply with call ***. USELESS!! Otherwise you are send to Tobi and does Nothing for you. When calling +*** when you press Cancellations, calls are cut-off. What a Frustration!!! The e-mails do not work either and you can not find an e-mail address to send the requests to.
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Replies (1)Vodacom's replyOfficial
22 Nov 2021, 11:24Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply22 Nov 2021, 11:24
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
