No service for a week

We've been having connectivity issues in Hogsback all week. Logged calls and received ref numbers that others in town checked on and were told the ref number doesn't exist. Tobi is no help at all, tells you what you already know but doesn't fix anything. Service has been up and down every 15 mins for a week. Come on guys, don't you have any service monitoring tools?? Do better!!! This is a mess!