SM
Samuel M

1 reviews | Active since Mar 2013

30 May 2025, 04:14

No Service for a reported problem.

I am coming from a village called Radikhudu next to Zeerust in NW province. Vodacom has th strongest signal in our area since it has a dedicated tower in our village. The Vodacom signal has been very bad since about a week before good Friday this year and this is affecting everyone. On 30 April 2025 I notified Vodacom and ticket no S5-D8E2I-IXOZ3 was opened but this problem was never resolved. I have 2 LTE contracts from Vodacom. One is for my business and another one is for home. I can no longer work from home so I am forced to be in JHB. At my business I can't process card payments. I can't watch tv cos I am streaming. I can't operate the wifi cameras for security. You can;t make a 5 minutes call without losing signal and you'll wait for more than 5min to have signal again.

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Replies (2)
Vodacom
Vodacom's reply30 May 2025, 08:44
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team 

Vodacom
Vodacom's reply02 Jun 2025, 11:28
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly note that your query is currently being addressed by the Network department, who will be contacting you to offer further assistance. Regards Consumer Website Team