aA
aneldadixon A

1 reviews | Active since May 2016

10 May 2016, 20:29

No service for 3 years but still have to pay

<p>So according to Vodacom I wasn't even suppose to have connection in my area for the past 3 years. But up until last week it was working 100%. Now we have no service within a 2km radius from where i live, therfore hundreds of people aswell as businesses have no connectio because they just decided to "switch us off". Vodacom is a horibble service provider aswell as their service on phone and on social media is the worst i have ever encountered. Am i wrong if i want to claim my last 3 years worth of internet service payments back? I am paying for a service i am not even receiving. And not just me hundreds of people can't use their phones... can't even make calls. I hope this review goes somewhere straight to the top so they can see what horror we have to pay for. I am not going to waste more money on their services of nothing</p>

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Replies (1)
Vodacom
Vodacom's reply10 May 2016, 21:26
Official

Dear Customer,

Thank you for making us aware of your complaint.

Please note that a consultant will make contact with you in due course to help with your query.

Regards,
Vodacom Consumer Website Team