No service for 3 weeks

So for the past 3 weeks I have been receiving no service from Vodacom whatsoever. I have been trying to apply for a contract from their online store which was very easy and quick, I phoned and I was given a contract and they told me that I would receive the phone within the next 3-5 working days and so I wait the 3-5 working days but yet no phone now in this period I was phoned by Vodacom 2 times and everytime I answer the call they cut the line so after about 7 days I finally called them, to ask where is my phone only to be told that the application was cancelled because I never answered the calls from them. What BS is that? After they cut the call in my ear I am the one who didn't answer the phone? So then after we went in to level 4 of the lockdown I went in to a Vodacom store to see if I can't maybe apply their only to find out that they still have the application I made from 2018 and because that it there they have to phone acquisitions to remove my name from the system so the consultant did so and she was told that they will remove my name and we can try again in 30 minutes so after 30 minutes I went back to the store and they still have not removed my name from their system so their service was yet again non-exsistant which I find unacceptable, I have had another contract for 2 years now with Vodacom but when this one is finished I will go over to MTN or Cell C because Vodacom is absolutely pathetic in their service delivery. I would like to still thank the Nigel branch for their quick assistance and helpfulness but Vodacom itself needs to improve on their services