Hellopeter
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DB
Donovan Barton-Hobbs

1 reviews | Active since Aug 2012

04 Dec 2017, 11:39

No Service for 3 Days

This is my second complaint related to the same problem. I first reported the problem on Hellopeter on Friday, and since Saturday morning I have heard nothing. I cannot phone out any number, not even Vodacom's 111. I have tried to utilize Vodacom's online chat, and I get the message that there is a complaint open and it shuts the page down. I have tried to email Vodacom, and I get told that that service is currently unavailable!! I can receive incoming calls, so there is no reason that Vodacom cannot contact me to resolve this.

0
Replies (3)
Vodacom
Vodacom's reply04 Dec 2017, 11:55
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

DB
Donovan Barton-Hobbs's update05 Dec 2017, 06:57
Reviewer Update
96 hours without cell phone usage, and the best Vodacom can tell me is that a "Resolution will be provided soonest". Their online chat system does not work - I get told that I already have a chat open and cannot open a second one - there is no such chat open, I tried to use their email communication system, but get told that that system is unavailable, and I cannot phone out to any number-including Vodacom's 111!!!
DB
Donovan Barton-Hobbs's update05 Dec 2017, 15:49
Reviewer Update
Please can you revert as to when I will be contacted - Randall phoned me yesterday and asked me to do some changes on my phone and undertook to phone back shortly thereafter - 24 hours later, I am still waiting for his call?