No Service for 2 days

From yesterday morning, the 20th, my SIM stopped working and I called Vodacom. I was directed to take it out a few times and put it back. This didn't work. I was directed to reboot it a couple of times, it didn't work. I was told to wait a few hours and it will work, and this didn't materialize. I called again only to be told that they would do network synchronization and I was directed to switch it on after an hour that didn't work. I was told to do SIM swap because my SIM is *******ed and I bought a new sim for almost R60 but they couldn't perform it at the shop because apparently the network synchronization process was stuck. I had to call and was told to call again after 1h30 min to give them time to clear network synchronization. I had to call again to perform SIM swap and I was directed to only insert the card after 1 hr and I only inserted it after 3h30 min, and the problem persisted. I was told to do manual network selection which I did a few times. I was then told that another network synchronization would be performed and I should try after an hour, nothing. The last feedback was that I should wait for 48 hrs. because I am not the only one and the technicians are busy with the problem. Unbelievable. It seems as if nobody knows what they are doing, its a trial and error exercise affecting me as a customer. It's been more than 24 hrs. now, with no access to calls, internet while I have a contract. I am seriously considering cancelling this useless contract. I was forced to buy another phone and a cell C starter pack jut to keep me going.