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Donovan Barton-Hobbs

1 reviews | Active since Aug 2012

11 Dec 2017, 07:48

No service for 11 days

It has now been 11 days since Vodacom terminated my services with no explanation - I last heard from them a week ago and was told that they, (Randal), would phone me back within a "couple" of minutes - that was a week ago. Vodacom seem to have no problem debiting my account, without giving me a service, or showing any inclination to resolve it.

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Replies (1)
Vodacom
Vodacom's reply11 Dec 2017, 08:43
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team