AB
Anna B
1 reviews | Active since Mar 2013
22 Apr 2024, 11:45
No service
I ordered some items from the Vodabucks store on Black Friday. And have still not received the items. It has now been almost 5 months 😡 I have contacted Vodacom numerous times. Yet the issue has still not been resolved. No response given when messages are sent. When phoning staff just say 'it will be delivered ' or we are escalating the issue'.
That does not help. Thank goodness the items wasn't part of the Christmas gift list.
This is ridiculous and beyond frustration. 😡
Helpful (0)
Replies (1)0
Replies (1)Vodacom's replyOfficial
22 Apr 2024, 12:11Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply22 Apr 2024, 12:11
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
