AB
Anna B

1 reviews | Active since Mar 2013

22 Apr 2024, 11:45

No service

I ordered some items from the Vodabucks store on Black Friday. And have still not received the items. It has now been almost 5 months 😡 I have contacted Vodacom numerous times. Yet the issue has still not been resolved. No response given when messages are sent. When phoning staff just say 'it will be delivered ' or we are escalating the issue'.

That does not help. Thank goodness the items wasn't part of the Christmas gift list.

This is ridiculous and beyond frustration. 😡

0
Replies (1)
Vodacom
Vodacom's reply22 Apr 2024, 12:11
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team