cV
clinton V
1 reviews | Active since Aug 2012
05 Jul 2024, 06:59
No service
Bought data at checkers and loaded it on vodapay app to use for Whatsapp calling etc.The data does not allow voice calls over Whatsapp only text messages.It also doesn't allow to open internet Worst provider.Will never use ******* vodapay app again and delete it
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
05 Jul 2024, 07:58Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply05 Jul 2024, 07:58
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
cV
clinton V's updateReviewer Update
08 Jul 2024, 18:39Received a call following day after posting my complaint and agent said they would look into the matter and come back.Still waiting on agent to call back with a decent explanation
cV
clinton V's update08 Jul 2024, 18:39
Reviewer Update
Received a call following day after posting my complaint and agent said they would look into the matter and come back.Still waiting on agent to call back with a decent explanation
cV
clinton V's updateReviewer Update
09 Jul 2024, 15:56- Thank you for crediting my ***.
- I see on the vodapay wallet that I still have 1007meg of data originally bought but the data won't allow any Whatsapp voice calling or going on the internet.That was my original concern but I still don't understand why that is the case.As for the *** number this was ported many years ago onto vodacom platform.
cV
clinton V's update09 Jul 2024, 15:56
Reviewer Update
- Thank you for crediting my ***.
- I see on the vodapay wallet that I still have 1007meg of data originally bought but the data won't allow any Whatsapp voice calling or going on the internet.That was my original concern but I still don't understand why that is the case.As for the *** number this was ported many years ago onto vodacom platform.