AG
Angela G
1 reviews | Active since Dec 2019
26 Mar 2024, 18:06
No Service
Not a great experience with Vodacom at all. Trying to cancel a contact they can't do it in store you have to phone to get it cancelled. I phoned send paperwork back didn't hear anything, tried to phone but they are just not helpful at all. Spoke to a guy on the 25/06 and his name was Major, he was just not interested in helping me just transferred me after I have dialed the correct number, I re-phone he pick up and just put the phone down when he heard it was me☹️ So they are easy to sell you a contract but not aftersales help or assistance.
Helpful (0)
Replies (5)0
Replies (5)
Vodacom's replyOfficial
27 Mar 2024, 07:34Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply27 Mar 2024, 07:34
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
AG
Angela G's updateReviewer Update
29 Mar 2024, 07:34What a joke know I get a message saying I must wait for the 12/04/2024 for this to be resolved. Is this just so they can take another month off my account. How in the world I was suppose to have feedback already and this was suppose to be done .
AG
Angela G's update29 Mar 2024, 07:34
Reviewer Update
What a joke know I get a message saying I must wait for the 12/04/2024 for this to be resolved. Is this just so they can take another month off my account. How in the world I was suppose to have feedback already and this was suppose to be done .
AG
Angela G's updateReviewer Update
29 Mar 2024, 07:41This is the message from Vodacom : it takes them one month to assist you with a query😡and the joke is no one has contacted me about cancellation. Just received the message can’t understand what is the hold up to cancel a contract, but I had to pay to cancel the contract. Your Service Request 5-is in now being processed by Sue Ncube who will be in contact you with you shortly. Your service request should be attended to by 2024-04-12 14:01:48. Visit www.vodacom.co.za/app from your phone. Thank you, Vodacom
AG
Angela G's update29 Mar 2024, 07:41
Reviewer Update
This is the message from Vodacom : it takes them one month to assist you with a query😡and the joke is no one has contacted me about cancellation. Just received the message can’t understand what is the hold up to cancel a contract, but I had to pay to cancel the contract. Your Service Request 5-is in now being processed by Sue Ncube who will be in contact you with you shortly. Your service request should be attended to by 2024-04-12 14:01:48. Visit www.vodacom.co.za/app from your phone. Thank you, Vodacom
AG
Angela G's updateReviewer Update
31 Mar 2024, 15:28Well no matter what cancellation it is when I phoned in it said they 48hr’s to cancellation. So I logged into my app and the number is still not cancelled and show data and everything.
Really!!
But they reply privately so that other people can’t see.
Really!!
But they reply privately so that other people can’t see.
AG
Angela G's update31 Mar 2024, 15:28
Reviewer Update
Well no matter what cancellation it is when I phoned in it said they 48hr’s to cancellation. So I logged into my app and the number is still not cancelled and show data and everything.
Really!!
But they reply privately so that other people can’t see.
Really!!
But they reply privately so that other people can’t see.
AG
Angela G's updateReviewer Update
17 Apr 2024, 05:59I have raise the issue and my billed arrived on the 7/04 and this is still not cancelled where do I go from here.
This is the way they take your money and you must just paywhat happend to the service request being processed😳
This is the way they take your money and you must just paywhat happend to the service request being processed😳
AG
Angela G's update17 Apr 2024, 05:59
Reviewer Update
I have raise the issue and my billed arrived on the 7/04 and this is still not cancelled where do I go from here.
This is the way they take your money and you must just paywhat happend to the service request being processed😳
This is the way they take your money and you must just paywhat happend to the service request being processed😳