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patrick S
1 reviews | Active since May 2012
18 Nov 2025, 16:49
No service
*****bo cancelations dept lacks the knowledge to listen, assess and assist. I want to terminate a contract and it's like pulling hens teeth. The service is absolutely shocking. She refused to give me an email address to vent my frustration. It's absolutely disgusting. I will eventually terminate the other last contract I have with vodacom. It's just not worth the hassle. Vodacom your staff selection and service levels has dropped to an all time low. It's beyond belief
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Replies (3)
Vodacom's replyOfficial
19 Nov 2025, 07:11 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply19 Nov 2025, 07:11
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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patrick S's updateReviewer Update
19 Nov 2025, 08:53This contract was due to end now in November. Due to serious breaches and incompetence from your call centre and SOP I now have to call in and log a request to cancel. You should make it easy and convenient to cancel as you do to sign up. I'm livid at your standard basic response to a serious training and implementation concern with service delivery from your call centre staff.
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patrick S's update19 Nov 2025, 08:53
Reviewer Update
This contract was due to end now in November. Due to serious breaches and incompetence from your call centre and SOP I now have to call in and log a request to cancel. You should make it easy and convenient to cancel as you do to sign up. I'm livid at your standard basic response to a serious training and implementation concern with service delivery from your call centre staff.
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patrick S's updateReviewer Update
20 Nov 2025, 11:13It's now 2 days from your response and still no one has called or emailed. You expect to get your months notice to cancel but you fail to assist in processing the cancellation
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patrick S's update20 Nov 2025, 11:13
Reviewer Update
It's now 2 days from your response and still no one has called or emailed. You expect to get your months notice to cancel but you fail to assist in processing the cancellation