JP
Jeff P
1 reviews | Active since Feb 2025
25 Feb 2025, 10:02
No service during power outages
The reception in Ballito, Salt Rock, etc is terrible for weeks at a time. Every time there is load shedding or a power outage, cell reception or internet connectivity (or both) goes out instantly.
If you can tell me that the revenue Vodacom receives from these areas isn’t enough to pay for battery backup to their towers then I’ll eat my hat.
For the rates we pay, we expect far less downtime! It’s such a cop-out to just rely on power being on, since everyone knows that Eskom cannot be re**** on.
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Replies (1)Vodacom's replyOfficial
25 Feb 2025, 14:24 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply25 Feb 2025, 14:24
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
