NO SERVICE DELIVETY FROM VUMATEL AND VODACOM

I request a transfer of my fibre line via service provider Vodacom at the beginning of Feb and moved at the end of Feb. I had to correct my address twice despite sending proof of transfer. I enquired daily escalated a number of times and even formally complained. Still no transfer of a line. Everytime they ask the same stupid questions and then disappear. That is if I'm lucky enough to get a call. Is there a black box? No there isn't. They cannot seem to do their job. Who is going to pay for the loss of service? How am I supposed to work without a fibre line. Please tell me how long must I wait for service. Today is 17 March. 6 to 7 weeks later.