No service delivery Voice recording swearing

visiting a Vodacom branch the guy was very helpful in store. But the moment i called the accounts department to find out why there is a flag of R43 against my account meaning i can't do a sim swop cos of that. i pay every 2 months R200 or more on a R79 monthly fee. work out the math. i asked to speak to a manager where the supervisor (Janine) told me no manager is available. i insisted to speak to one and finally when she decide to give up she stood up not placing me on hold or mute saying that the Fu#king id10t it can't get it (referring to me) when i asked for recording i was told that i need to get a supine thru court. Also i asked the guy 2 questions. was my line soft blocked NO it was not. 2 is my line blocked. No it is not so why can't i do a sim swop. that is after i paid a additional R120 when the guy at the branch told me that i owe them R43 to be paid so i have but were only to be paid before the 7th or actually according to Vodacom the 15th before they block ur line.<br> <br> my account on Vodacom system is flagged as a gold customer. Meaning paying my account and more than what's required. Now again i need to wait 48 hours for them to fix my BIS. 9 rotten apple in a pack of 1