LR
Lethabo R

1 reviews | Active since Nov 2012

03 May 2021, 18:47

NO SERVICE DELIVERY - VODACOM FIBRE AND VUMA

Service delivery of Vodacom fibre and Vuma is non-existent. The customer services consultants are not knowledgeable, they can seem to get my fibre up and running. Since January 2021 to date no service delivery. All they do is create endless service requests numbers (SR) but can deliver quality service. The consultants are rude and only make empty promises. I actually thought vodacom had their house in order.

I AM DEFINITELY NOT RECOMMENDING VODACOM AND VUMA TO ANYONE!!!

0
Replies (1)
Vodacom
Vodacom's reply04 May 2021, 06:36
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team