NO SERVICE DELIVERY or CUSTOMER CARE from VODACOM

Good morning

We've been without WiFi for weeks now and despite daily follow up calls we are being led by the nose and in circles.

As explained to Vodacom, last week Friday the problem and or issue cannot be an area outage as our next door neighbour has never been without service and he's also a subscriber with Vodacom.

The last time I reported an outage, thanks to the Vodacom technicians disconnecting my line and giving it to the neighbour I was also informed it's an area outage.

To date no technician has been allocated to this fault, due to neglect and or total disregard of Clients complains/concerns, who are paying huge amounts of money for a service which is permanently not available or down at regular intervals.

If Vodacom really wanted to address the issue a technician would have been allocated and sent to investigate the matter when it was reported, but due to incompetence and or total disregard for service delivery we are being **** to daily.

I will post complaints regarding Vodacom service delivery daily on Hello Peter until such time as I've got the services I've been paying for diligently the last couple of years!!

Hope you find this in order

To: "***" <***> Cc: "customercare" <***>, "Namhla Mahijana, Vodacom (External)" <***> Sent: Friday, 21 October, 2022 11:34:25 Subject: Re: Vodacom: Vodacom: Service request SR*** update

Good Morning

It is not a AREA outage !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Seems like someone do not understand or like using general excuses to not do their work and or to address the issues.

My NEXT DOOR NEIGHBOUR with VODACOM Router & Service does not have any problem with his connectivity!!!! How can it then be an area outage?????????????????

Please address this as a matter of urgency and report back with valid reliable information or I will have to revert to more serious actions.

From: "***" <***>

Sent: Friday, 21 October, 2022 11:10:02 Subject: Vodacom: Vodacom: Service request SR*** update

Vodacom: Service request SR*** update SR Number SR*** Abstract FTTH Technical Support , Fibre link down - Area Outage Opened 18-10-2022 3:49:49 PM

Dear Mr. LOUWIES

The status of your Vodacom Fibre service request has been updated:

Reference Number:

SR***

Customer:

JAN LOUWIES

Site:

OWNER (ZE1***6)

Service Request Status:

Open

Service Request Opened on:

18/10/2022 15:49:49

Service Request Summary:

FTTH Technical Support , Fibre link down - Area Outage

Update by Martin Luther King Joseph Phillips:

If you need any assistance, please phone customer care on ***, anytime of the day. Please have your reference number ready.

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