NO service delivery, NO support, NO fibre internet

Some friendly advise for those who are considering signing up for Vodacom Fibre Internet. After waiting a month (I app**** on 02 April), the have installed the fibre. However after numerous calls and mails and complaints, the finally managed to configure my router after 72 hours… You see Vodacom does not deliver service after hours. So on Monday 29 April, Vodacom phoned me to tell me my internet is up and running. So imagine my great disappointment when I got home and found my internet not working! So I phoned in again, a lady told me it was an area wide outage as maintenance was being done in my town, which is strange because Vodacom doe not work after 16:00. So she told me to just wait it out it will come on eventually. So I waited and phoned in again, the next person informed me that all the clients in my area was up and running. So he requested support from back office (what is that?), where the stand-by is unable to help (no knowledge, no tools, no s****s, no support… who knows?)

So here. Is the crux of the matter: I spend hours trying to get a service from Vodacom (I need to pay my phone bill as there is no toll free number). If you need to study on line, submit a test, submit an assignment. Or you have urgent work matters to attend to. Or your little ones are running around at night because they cannot watch anything. Or even if you just mis out from your favourite tv show. Then you have to resort in buying expensive mobile data to attend to the urgent matters

I moved to Vodacom because they advertised fibre as being more reliable than copper lines…. I have yet to see some form of internet after a month. If you ever have a problem with your internet, you have NO after hours support, at least 24 hours to get it resolved. To this date my VoIP line is also not working.....