JB
Jan-Willem Basson
1 reviews | Active since Jul 2013
02 Jun 2023, 09:24
No Service delivery
I purchased a new phone online and upon opening found the quality of the phone subpar to that what I have known for the same series and wanted to return immediately. I phoned their contact center and was informed that as it was an outright purchase, must contact the E-shop by email as their telephone number is incorrect. I emailed them as per the request and to date has only received a reference number. Yet they have the audacity to hammer me with telemarketing to sell more services, but struggle to deliver basic services.
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Replies (2)
Vodacom's replyOfficial
02 Jun 2023, 09:59 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply02 Jun 2023, 09:59
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
JB
Jan-Willem Basson's updateReviewer Update
03 Jul 2023, 10:48The device was collected on 05/06/2023 and I have emailed the online shop regarding the refund, but am yet to receive the refund, feedback or reason for delay.
It is quick and easy to purchase items, but almost impossible to get aftersales support.
It is quick and easy to purchase items, but almost impossible to get aftersales support.
JB
Jan-Willem Basson's update03 Jul 2023, 10:48
Reviewer Update
The device was collected on 05/06/2023 and I have emailed the online shop regarding the refund, but am yet to receive the refund, feedback or reason for delay.
It is quick and easy to purchase items, but almost impossible to get aftersales support.
It is quick and easy to purchase items, but almost impossible to get aftersales support.