AA
Adele A
1 reviews | Active since Aug 2018
30 Dec 2022, 12:01
NO SERVICE DELIVERY - CANCELLATION OF CONTRACT
On 28-11-2022 I emailed Vodacom & requested that my contract on one of my numbers be cancelled & the number converted to prepaid because I didn't want to upgrade. UP UNTIL TODAY, 30-12-2022, NOTHING HAS BEEN DONE & I'M STILL BEING CHARGED!!!! I have been a loyal customer of Vodacom for 25 years but I have never experienced such pathetic, unprofessional customer service! If this issue does not get resolved within 24 hours, I am going to the newspapers & contact my Lawyer.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
30 Dec 2022, 13:44Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply30 Dec 2022, 13:44
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
AA
Adele A's updateReviewer Update
03 Jan 2023, 16:47I am still waiting for Vodacom to contact me or to confirm the cancellation. Today is 03-01-2023
AA
Adele A's update03 Jan 2023, 16:47
Reviewer Update
I am still waiting for Vodacom to contact me or to confirm the cancellation. Today is 03-01-2023