No service Delivery - cancellation

Item: Vodacom
Rating: 1
Author: Hanjo R

I'm at a loss as I've been trying to get a cancellation quote for a 3g sim over the last couple of weeks and still haven't received it.

My previous support query was resolved without any explanation and still to date I'm waiting on the quotation to cancel this 3g contract - I***-1

This has been ongoing for weeks now and I clearly getting the idea that there's no service delivery.

Also been unsuccessful in getting assistance from Tobi chatbot as I cannot call Customer Care - I'm currently overseas.

Vodacom clearly is not on par with service delivery and I doubt that I will recommend them to any of my friends.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

21 Oct 2020, 14:17

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply21 Oct 2020, 14:17

Official

Hanjo R's updateReviewer Update

22 Oct 2020, 17:43

Vodacom : Please read my initial email that should be in the support query.
As I've been unsuccessful in getting a cancellation quote - that's all I require - can't be any simpler.
This is getting ridiculous and I expect and answer by EMAIL

Hanjo R's update22 Oct 2020, 17:43

Reviewer Update