1 reviews | Active since Apr 2012

03 Dec 2016, 07:24

No service delivery at all.

<p>I called Vodacom to upgrade my data bundle contract in June 2016,however even today I have Not yet received New data bundles. When I call to fillow up they say it's showing on their sytem and I will get it the following month but stil I have not received it. When I do a walk in follow up at Vodacom shop it's either the sytem is always down or the shop assistant don't know how to operate the new system. I been calling since July but no service at all.</p> <p> </p> <p>I would like this to be resolved ASAP. It is frustrating. </p> <p> </p> <p>MP Mdaka</p>

0
Replies (2)
Vodacom
Vodacom's reply03 Dec 2016, 08:01
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

's update07 Dec 2016, 12:17
Reviewer Update

Good day,

I have not yet received any call from Vodacom to resolve this issue since I reported it on Sunday.

Please assist ASAP.

Regards,