SU
Stephan U
1 reviews | Active since Nov 2016
12 Jan 2024, 20:49
No service delivery
Fibre issues has been rwpoeted on 18 December 2023 and to date on 12 Janaury 2024 no feedback all i get is " you issue is in hand" then that is where it stops. I am being charged for 500mb line speed but receive just under 100mb no technician has been to my house even though one has been promised twice. I pay full amount for pathetic service. Do not get fibre through vodacom they are extremely poor on delivering a service
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Replies (2)
Vodacom's replyOfficial
13 Jan 2024, 11:58Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply13 Jan 2024, 11:58
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
SU
Stephan U's updateReviewer Update
15 Jan 2024, 08:44Excuses is all i get and empty promises i will be searching for a replacement service provider as vodacom has deserted a close to 15 year customer, and that is very sad to see. Its been almost a full month with NO SUCCESS sriously how is that possible?.....
SU
Stephan U's update15 Jan 2024, 08:44
Reviewer Update
Excuses is all i get and empty promises i will be searching for a replacement service provider as vodacom has deserted a close to 15 year customer, and that is very sad to see. Its been almost a full month with NO SUCCESS sriously how is that possible?.....