No service delivery

<p>I have always effecting payment on my account by credit card, but my previous card expired June 2016.</p> <p>Since then I have continuously endevoured to load fresh credit card details with Vodacom, and even visit their shop, but never received the information I need to know, that is that Vodacom does no longer accept credit card settlement, until last Saterday, when a Vodacom staff member confirmed that, and undertook to send me my account via e-mail, in order for me to peruse same prior to payment by Wednesday (tomorrow). She also claimed to have rectified my email addres on their system and offered to send me her contact details, should I need further assistance in the matter. This undertaking was never honoured to any effect! Since I have not received a monthly statement, I tried to determine was is due from my Vodacom internet profile and effected payment by EFT in the interim. She however claimed that the internet does not reveal the total bill payable, which I accepted as news, but fact remain, she did not honour her undertaking to rectify my e-mail addres, email my bill and give me time to Wednesday to settle my bill. At the shop I was merely informed by the lady, that she have no authority to change credit card settlement information.</p>