No service delivery

I requested the cancellation of a contact which expired on 23 July 2023 on the 1st, 12th and 29th of June 2023 per email on the following address: ***

After I received no response I visited the Vodacom branch in Somerset West. I was told that cancellations have to be done telephonically.

I spoke to a consultant on 04 August (phone number ***) and he advised that an amount will still be deducted at the end of August. Thereafter the contract will be cancelled and no further amounts will be deducted i.r.o. this contract.

Vodacom clearly changed the way to cancel a contract from instead of sending an email, to phoning without any notification on any platform whatsoever. Not even with a response to the mail I sent to, what seems the cancellation address, as well as the complaint department?

I sent various emails to their customer care, *** as well as *** the last one on 14 August 2023 for an explanation regarding the matter. Up till now I have not had the decency of any response whatsover.

This is not only deplorable service delivery, it is blatantly rudeness, showing no interest, neither respect towards a customer. I deem it necessary that the public should know that Vodacom set a new standard of hopeless, non-existing services.

Should Vodacom feels that the above is not true or applicable, I cordially invite them to contact me, preferrably through this media, to prove their view. Then everyone can see their response as well.