No service

Hi, This person Lejandre or Mejandre helped me with my upgrade. He gave me incorrect information regarding my contract. They always tell you that the phone calls are recorded, but when you need help no one is able or willing. The recording are there only to help Vodacom not the customer. I have phoned several times and spoken to different consultants but suddenly Vodacom cannot assist a customer anymore, ONLY the same person who pricessed your upgrade can help you. The very person who gave you wrong information. Tried speaking to him, but he just keeps on denying what he told me and he refuses to let me speak to any team leader or any other consultant. He is rather busy reversing my upgrade so I can cancel Vodacom but he is not even looking to see what the problem is on my upgrade, did not even check my querie or look into the matter, not helpful at all and dishonest about the information he gave me. No one can help me I am stuck with this one guy just because I was unfortunate enough to have him be the one helping me originally. Kept me on hold for 40 minutes and then tells me its not true because its not possible??? Keeps on denying the info he gave me and wont listen to the recordings because obviously he is the one being recorded. Can absolutely NO ONE from Vodacom help me look into the matter just because Lejandre is the one who processed the upgrade? Its rediculous.