HVdV
Hettie Van der Vyver

1 reviews | Active since Dec 2019

21 Dec 2019, 16:43

no service

vodacom cannot deliver i app**** on 24/11/2019 for fiber vodacom has not delivered. they phoned me on 27/12/20149 to deliver a package that has not reached me yet i had to call them daily at *** and paid a lot of money to make this calls eventually a package was delivered on 17/12/2019, with no connection i would have had it after 48 hours, buy now its 96 hours and still counting i went back to Mall@reds. where a very angry, rude, sarcastic lady interrupted the one who was trying to help me, she should have some training how to handle a angry customer, but since she was the one spitting more anger, i still do not have an answer. And yes i do not want to wait for tomorrow. all i wanted was some internet access. in spite i got a whole lot off waiting, angry staff spiting their anger towards me, no service, and no service, and no service.

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Replies (1)
Vodacom
Vodacom's reply22 Dec 2019, 13:24
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards, Vodacom Consumer Website Team