NO SERVICE - CANCELLATIONS - Forget retaining my account!

Is there a zero star, please? Vodacom it may be time for you to move over and give some of the other Telecommunications companies a chance to really service an ever-increasing market! I have also experienced the "We are currently experiencing higher than normal call volumes" yadda yadda yadda BS! Please make use of our online application, doesn't work. The email address provided by your call center doesn't work... If it does then there is nobody on the other end of the communication doing their job! The call center sold me a laptop that didn't meet my needs. Specs were too basic and the trial period was stated. Double-checked with the agent that if it wasn't suitable that it could be returned... Sent back within 3 days (1 of which was waiting for your courier company to collect). The SIM card had not even been opened or inserted into the computer. Guess what... You have been billing me for this "SERVICE" for something I don't have, a service that is non-existent. I have sent email after email providing them with my account details - the number attached to this so-called order and have given them exactly the same information time and time again. Crickets!!!!! All that I want is for this account to be removed from my master account and to be refunded all the money that has already been paid. Is this too difficult for members of staff within your organization to do or is it simply a money-making racket. Either way, Vodacom, after being a loyal customer for about 20 years, I think it may be time for me to move on to a service provider that actually does just that! Provides a SERVICE.