EB
Etienne B
1 reviews | Active since Jun 2019
25 Oct 2019, 12:17
No Service
I'm getting absalutely fed up with Vodacom service .Last month a debit went off on my account as ussual.So on the 15 th of this month I call them to add minutes to my account only to find out that it is in arrears.I have sent my proof of payment time and again and they say it is resolved bit here we are yet again 2 days from my debit date and it is still in arrears.These people are useless and really don't know there way around a system and updating it.Steer clear of Vodacom
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Replies (3)
Vodacom's replyOfficial
25 Oct 2019, 14:04Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply25 Oct 2019, 14:04
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
06 Nov 2019, 09:42Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Vodacom's reply06 Nov 2019, 09:42
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
EB
Etienne B's updateReviewer Update
14 Nov 2019, 08:43Day three and here we ****** go again I am furious I had to call them and again they can not help.So if there system is at fault be warned you as customer wil pay for their faults
EB
Etienne B's update14 Nov 2019, 08:43
Reviewer Update
Day three and here we ****** go again I am furious I had to call them and again they can not help.So if there system is at fault be warned you as customer wil pay for their faults