NO SERVICE

How can you call this service? I had to phone every day to get NO SERVICE! My Fibre went down on the 1 January 2022, on Sunday I phoned just to find out there is nothing they can do for me. On Monday I was on the phone for over an hour speaking to 5 of your call center agents (Thandi, Mpho, Shadi, Nari and Sia) and no one is able to assist me. Everyone just wants to put me through to the next department as soon as they get a change! How is this service? On Tuesday I speak to what seemed to be a capabile person, Lena. Thank you Lena, but none of your efforts actually helped, maybe you are the only capable person at Vodacom, pity that you are sitting on 1st line support! Then I received an email and nothing further.

It is now Wednesday the 5th of December. 5 Days, wait 120 hours!! later and NOTHING has been solved. You claim to solve the issue within 48 hours but that is false advertising.

I WILL cancel this contract if you do not sort out my issue on Thursday!

I just need a replacement unit, IS THAT SO DIFFICULT?