NO SERVICE

Good Day,

I have been trying to contact Vodacom since the beginning of April 2020 to upgrade my sons contract ***) I filled in information online, I tried calling 082 135 as listed online with no response. I eventually received a call back and halfway through my discussion with the consultant the call was cut and I was not called back. I have now app**** for porting to MTN as I have received no joy from Vodacom regarding the upgrade request. I eventually went into a store today to give notice and was given the following number to call ***, as I was told instore they are unable to assist me once again. Once again I have to deal with 3 call cuts before I eventually managed to speak to a consultant, and was then informed my number will only be released at the end of May. This is totally unacceptable I want my number released immediately to enable me to port. I have in the meantime already received my phone and sim card from MTN, a much quicker service.