NO Service - But lets take the Money

Feels like no matter what you do, you just don't get assisted. My network I am paying for is a 50mbps uncapped line. I constantly don't have wifi and I log service requests on there portal, then someone phones me and I am good for one day. I had to reset my router more then once, Friday someone phoned me and said they will phone back never did. I did speed test and it is shocking, I am only getting Download 1.02mbps upload 1.83mbps. Know I have my dns blocking stuff on my network but I must pay every month for a service that is not there.