NO SERVICE

no service

I am so disappointed with Vodacom this year. I have been with Vodacom for more than 20 years, my whole family we using vodacom ,we even have a wifi from vodacom , I have been paying well without having problem, on the 28 feb I paid my account, I still even have the proof of payment but yet my payment is still not allocated, I have phone customer care so many times, I have emailed the proof of payment but nothing is happening , I went to vodacom rustenburg mall hoping to get help since i paid there but also I was told they can't do anything about it i must deal with customer service ,