No Service / Bad service, Vodacom

Hi, I am anew customer to Vodacom, I signed up early yesterday morning for an LTE Package, I was told it would take an hour to process and I would be on line, I got a call later to sign some additional documents. I got home again to find the system was not working, I was informed by Shanaaz that it was connected and that I must bring in my stuff the next morning to check what the problem is, I went this morning only to be told that my access was still blocked and that they are working on it. and that by 9am She would call me as it should be up by then, 10:30 still no call, My wife called and told her it was bad service, she got very defensive and hardly gave my wife time to speak. She was originally very helpful, but seems like the vodacom process is very slow and never minded