No service + bad Service
<p>I have been experiencing network issues since saturday evening. I contacted vodacom customer care sunday evening since my issues was stil persisting.. i couldnt make or recieve calls.. my network connection was up and down.. i explained my situation to an agent who advised me that i must find 3 other vodacom numbers before they would help me. i told her that i was only peron on my household that had vodacom.. she then insisted that she couldnt help after 5minures of goong back and forth. she eventually took down my details placed me on hold for a few minutes then comes back and says its fixed.. i dd nt appreciate being treated like an idiot..i have worked in a call centre so im aware of the procedure. when i put the phone down i rebooted my phone and the same thing happened... i called back and was able to speak to a manger in the johannesburg call centre by the name of Victoria... the most unhelpful person in a magement position. no wonder the staff wouldnt help me... she then told me i should get 5 other numbers from outside that are having the same issue otherwise they cant help me... i asked the question to her then whether i should knock on my neighbours door and ask them if they have network issues with vodacom... i sarcastically told her should i post that on facebook she said yes... i stil have the same issue this morning before i left home.. at work my phone is fine.. i cannot understand how they were not able to check if there are issues. This network is pathetic and service was worse!!! I am not impressed im definitely moving to another provider...!!!! </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
