no service

Item: Vodacom
Rating: 1
Author: mercy K

im having a problem with my wifi since yesterday the 25/04/23 after 10 o clock called Vodacom to report the fault , The agent tried to help me .but in vain..She said she will send the ticket to the technical dept..cause she tried to help and can see that its on the router.and that that dept will call me..I've kept on calling the vodacom help centers for more that 5 time and could not get answers..i need help please vodacom..please send out a technician to come and figure out what is wrong with the rooter please ,i bag of u ..need my litle bit of wifi thats left after loadshedding.please

Helpful (0)

Replies (2)

Vodacom's replyOfficial

27 Apr 2023, 08:08

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply27 Apr 2023, 08:08

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

mercy K's updateReviewer Update

28 Apr 2023, 11:14

Thank you vodacom,it is now 11;09 Friday 28 /04/2023 and still no proper outcome.My wifi internet is still off and not a tecnician to help.No phone calls to follow up on this problem????
What has gone wrong to our beloved country and its people???

mercy K's update28 Apr 2023, 11:14

Reviewer Update