1 reviews | Active since Aug 2016

07 Oct 2017, 20:20

No service available

I have been trying to get my balances all evening and your 111 service does not recognise my cell number!! Not even the app recognises my cell number and the *111# also does not work! What is going On???

0
Replies (2)
Vodacom
Vodacom's reply08 Oct 2017, 12:14
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply09 Oct 2017, 14:15
Official

Dear Joan

Thank you for your patience.

I've responded to you via SMS with feedback.

Please accept our apologies for any inconvenience caused.

You may review your rating on the Hellopeter website.

Regards,

Lucian