No Service at Woodlands

Vodacom again!

First, my reception at home is now for years useless as I can't use my mobiles in the house. I had to revert to my telkom landline. Vodacom as I have given up on this. Apparently, certain neighbours are using unauthorised boosters to their benefit. seems Vodacom is okay with that.

My reason for for the bad mouth taste is our experience with the Woodlands branch. Please just close that branch as the consultants have no idea what they are doing and not forthcoming to help you (my wife and daughter went there) and this isn't the first time experience.

Problem 1 - Data On Wednesday, we have bought data for the grandchild (R149) and still not reflecting into her account. We have now gone back twice with no success. The attitude at that branch is don't harrah us, we have your money. Please go away and buy more data. No it isn't going to happen. They don't care for a child without data to communicate to her parents. Surprise, we are not going away.

Problem 2 - Roaming I am currently out of the country in the middle east for a period of time and forward an email to assist my wife / daughter to disable roaming on my phone. . We have misunderstood the process and only disable the data and to our surprise voice roaming is still on. Obviously, this will cost a fortune. (notwithstanding various suggestions on Google, you can't switch off roaming remotely. You have to visit your favourite branch again.

So, back to Woodlands again today. The consultant assisted the family confirmed all roaming has been switched off. st give it a while and test. Four hours later still on. it is now 15h00. Luckily, the family is now in Brooklyn and visited that branch. Surprise! nothing has been switched off by the Woodlands branch! The consultant can now not assist as the system is "somewhere" but suggested we sms roaming to 31050 and review after 15 minutes. We have done this twice and three hours later, roaming is still on.

Please vodacom, i know you have to make money but not in this way. Logic says it is an elementary task. It can't take days and a compliant. Looking forward to your assistance.

Regards