ZK
Zander K
1 reviews | Active since Nov 2016
14 Oct 2018, 21:52
No service at vodacom shop OR Tambo
I went to the Vodacom shop at OR Tambo to buy airtime. 2 gentleman was chatting in the front of the shop and the lady behind the counter was listening to music on her phone. After waiting for a minute or 2 i realized no help was to be had so i left. This is how we welcome tourists and business into the country
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
15 Oct 2018, 07:00Dear Customer,
Thank you for making us aware of your query.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply15 Oct 2018, 07:00
Official
Dear Customer,
Thank you for making us aware of your query.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's replyOfficial
15 Oct 2018, 15:27Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, we have escalated the query to the Store.
Regards
Consumer Website Team
Vodacom's reply15 Oct 2018, 15:27
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, we have escalated the query to the Store.
Regards
Consumer Website Team
ZK
Zander K's updateReviewer Update
18 Oct 2018, 11:57So Vodacom contacted me and assured me that the store will contact me. There is 2 Vodacom stores at OR Tambo. A manager contacted me and asked which store was the problem. I explained that it was the store at the International arrivals. He explained that he is the manager at the other store but would forward my complaint to the correct store and they would contact me.
The correct store to date has not rep**** with a call, sms or email. No service whatsoever.
I pick up clients from the airport 3 to 4 times a day and often they want a local sim card. From now on I will recommend MTN. I know this is but a drop in the bucket for Vodacom but if I can steer atleast one client a day to MTN I will count it as a victory.
ZK
Zander K's update18 Oct 2018, 11:57
Reviewer Update
So Vodacom contacted me and assured me that the store will contact me. There is 2 Vodacom stores at OR Tambo. A manager contacted me and asked which store was the problem. I explained that it was the store at the International arrivals. He explained that he is the manager at the other store but would forward my complaint to the correct store and they would contact me.
The correct store to date has not rep**** with a call, sms or email. No service whatsoever.
I pick up clients from the airport 3 to 4 times a day and often they want a local sim card. From now on I will recommend MTN. I know this is but a drop in the bucket for Vodacom but if I can steer atleast one client a day to MTN I will count it as a victory.