BF
Berto F
1 reviews | Active since May 2016
06 Apr 2020, 14:55
No service at all in 3 days
Unable to get a technician to to look at why internet is not reaching my router for the last 3 days. I have a student and a scholar doing online lectures from home and both my wife and are on lockdown and working from home.
***-275035
Escalations are going no where. . I am giving Vodacom today to respond or else it is notice time and I will move on to another provider asap.
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Replies (2)
Vodacom's replyOfficial
06 Apr 2020, 16:48 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply06 Apr 2020, 16:48
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
BF
Berto F's updateReviewer Update
06 Apr 2020, 23:11Thank you. It's a pity that one has to resort to this option to get this resolved. No apology, just status changed to closed. No matter that we have basically depleted our mobile data for month to ensure that our kids would not lose out on their online lectures...
As maintenance was carried out on the weekend surely there would be the necessary teams in place to deal issue raised by clients as a result if this maintenance?
As maintenance was carried out on the weekend surely there would be the necessary teams in place to deal issue raised by clients as a result if this maintenance?
BF
Berto F's update06 Apr 2020, 23:11
Reviewer Update
Thank you. It's a pity that one has to resort to this option to get this resolved. No apology, just status changed to closed. No matter that we have basically depleted our mobile data for month to ensure that our kids would not lose out on their online lectures...
As maintenance was carried out on the weekend surely there would be the necessary teams in place to deal issue raised by clients as a result if this maintenance?
As maintenance was carried out on the weekend surely there would be the necessary teams in place to deal issue raised by clients as a result if this maintenance?